Help and Support for Large Business

Helping our customers during Coronavirus (COVID-19)

Thank you for your patience during this challenging time. Nearly all of our staff are now set up to work from home, so please get in touch if you need help.

The quickest and easiest way to get the information you need is to visit??edfenergy.com/mybusiness.?Here you can download copy invoices, submit readings and export consumption data.?We’re also on hand to answer your query online via Live Chat by clicking the Green ‘Chat’ button on your?MyBusiness homepage.

Read our FAQs for?general Coronavirus (COVID-19) help and advice.

The UK Government have made a full range of business support measures available to UK businesses and employees. Full details of the different support available can be found on the government's website:?www.businesssupport.gov.uk/coronavirus-business-support

The Government, in consultation with industry, has issued?new guidance??to help businesses in the UK get back up and running and workplaces operating as safely as possible.?This?guidance clarifies the types of businesses that can operate and how they can run the business safely during coronavirus pandemic.

Not a large business customer?

Need help with your home energy account

Got a question for?the Small and Medium Business team

The quickest and easiest way to contact our Large Business?team is through?MyBusiness.

Here you'll be able to:

  • Speak to the team on Live Chat
  • Manage your queries online
  • Download your invoices and data
  • Easily manage?your account

Customer Service

TeamDigitalLiveChat
Customer Service

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Visit MyBusiness to manage your queries online

?

Click the chat button on the MyBusiness homepage to talk to the team
between 9am and 4pm, Monday to Friday

?

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Property and Metering Queries

TeamDigitalPhone

Moving Premises
Tell us about your change of tenancy.

?

Submit your request using our?webform

For further queries, please email us?
BusinessMoves@edfenergy.com

?

0845 301 3530?(1)
between 8am and 5pm, Monday to Friday?

Setting up a New Supply
Arrange a new meter installation or an upgrade in metering.

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Submit your request using?our online application form

For further queries, please email us?
NewSupply@edfenergy.com

?

0845 366 3666(1)
between 8am and 5pm, Monday to Friday?

Meter Removal and Disconnection
Arrange for your meter to be removed or for the disconnection of your supply

?

Submit your request using?
our online application form

For further queries, please email us?
ServiceRemovals@edfenergy.com

?

0845 366 3666(1)
between 8am and 5pm, Monday to Friday?

Meter Operator Contracts
Enquire about a new or existing meter operator contract.?

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HHMOPContractsAdministration@edfenergy.com

You can?get more information?
on our website

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0845 300 6962(1)
between 8am and 5pm, Monday to Friday

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Support and Payments

TeamDigitalPhone

Support
If you have a question about your bill or a general query?

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Visit our FAQs page?or email us at?
MidMarketCustomerContact@edfenergy.com

?

0845 366 3664(1)?
between 8am and 5pm, Monday to Friday

Payment Queries
If you have a question about payment

?

Email us at?
I&CRevenueManagement@edfenergy.com

?

0845 302 7337(1)
between 8am and 5pm, Monday to Friday

Third Party Intermediary (TPI) Commissions
If you are a TPI and have a question about a commission payment?

?

Email us at
CommissionPayments@edfenergy.com

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N/A

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Sales

TeamDigitalPhone
SalesEDFEnergyBusinessSales@edfenergy.com

?

0800 328 9030(1) between 9am and 5pm, Monday to Friday

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Gas and Electricity emergencies, or energy theft

To report energy theft (stayenergysafe?reporting line): 0800 023 2777 or report online via?stayenergysafe.co.uk?


Gas emergencies - call?0800 111 999?(24 hr free emergency line)


See full details page?for Electricity Emergencies and Distribution Network Operators (DNOs)

MPAN Prefix & AreaNetwork OperatorEmergency NumberGeneral Enquiries

10
East England

UK Power Networks

Free phone number 105

0800 029 4285

11
East Midlands

Western Power Distribution

Free phone number 105

0800 096 3080

12
London

UK Power Networks

Free phone number 105

0800 029 4285

13
North Wales, Merseyside and Cheshire

Scottish Power Energy Networks

Free phone number 105

0330 101 0444

14
West Midlands

Western Power Distribution

Free phone number 105

0800 096 3080

15
North East England

Northern Powergrid

Free phone number 105

0845 070 7172

16
North West England

Electricity North West

Free phone number 105

0800 048 1820

17
North Scotland

Scottish and Southern Energy

Free phone number 105

0800 048 3516

18
Central and Southern Scotland

SP Energy Networks

Free phone number 105

0330 101 0444

19
South East England

UK Power Networks

Free phone number 105

0800 029 4285

20
Southern England

Scottish and Southern Energy Power Distribution

Free phone number 105

0800 048 3516

21
South Wales

Western Power Distribution

Free phone number 105

0800 096 3080

22
South West England

Western Power Distribution

Free phone number 105

0845 601 2989

23
Yorkshire

Northern Powergrid

Free phone number 105

0800 011 3332

24
Independent

Independent Power NetworksLtd

Free phone number 105

01359 243 311

25
Independent

ESP Electricity Limited

Free phone number 105

01372 227 560

26
Independent

Energetics Electricity Ltd

Free phone number 105

01698 404 949

27
Independent

The Electricity Network Company Ltd (GTC)

Free phone number 105

01359 243 311

28
Independent

UK Power Networks (IDNO) Limited

Free phone number 105

0800 029 4285

Making a complaint

If you aren’t happy, we want to hear about it so we can put it right.

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Our Large Business team at EDF are extreemly proud to have been awarded the Customer Service Excellence (CSE) accreditation for the second year?in a row.?We have?been recognised for our ability to put the customer first and that we?place?particular focus on timeliness of query resolution and demonstrate clarity and professionalism within our communications.

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